Seshail KamannaDigital Transformation
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Notes from nineteen years of other people’s programmes

Short pieces on the recurring failures — the ones that turn up in a refinery and a retail chain and a insurer, wearing different clothes each time.

The status is green and the date keeps moving

Every programme that fails badly was reported as amber at worst until shortly before it was not. The pattern is structural, not dishonest — and it can be designed out.

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The ERP business case stops being true at month four

Approved on a set of assumptions, then never revisited while every one of those assumptions changes. What it would take to keep the case alive through delivery.

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Whose office is it? On client-side programme management

An integrator's PMO reports on the integrator's progress. That is not a criticism — it is simply whose office it is. The buyer needs its own instrumentation.

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Nobody budgets for the true-up

Software audits rarely find deliberate misuse. They find entitlement records that were never reconciled against deployment, and a renewal signed under time pressure.

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Automation makes a bad process faster, not better

The most expensive decision in an enterprise systems programme is usually taken quietly and early: to configure around how work is done today.

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The benefits case has no owner after go-live

Adoption work is scheduled last, funded from contingency, and cut when delivery runs late. Then the investment is remembered as disappointing without anyone saying why.

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